For non-urgent calls, it is best to use PATCHS unless you have been asked to ring back. Otherwise ask a Receptionist to take your details and your selected Dr or Nurse will ring you back. We try to answer calls within 72 hours though some doctors work part time and may not be so readily available.
For anything urgent, it is usually better to use PATCHS, but if you are unable to, speak to a receptionist.